Terms & Conditions – What You Need to Know
Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email within two minutes. Once you reset, your old password no longer works. If you cannot access your email, contact support and we'll verify your account via your registered phone number or DANA account.
No. Your account is personal and cannot be sold, gifted or transferred under any circumstances. If we detect account sharing or transfers, we close the account and forfeit any balance. Each person must create their own account using their own payment method and identity.
Deposits via DANA, OVO, GoPay and QRIS are instant. Withdrawals are verified against your account history and payment method, then queued for processing. Most withdrawals clear within 24 hours; bank transfers may take one to two business days depending on your bank's settlement times.
Game access depends on local law. Some slots, live casino tables and sportsbook markets are restricted in certain regions. Our system automatically blocks ineligible games at login. If you believe this is an error, check your account region in Settings or contact support to confirm your eligibility.
We retain your deposit and withdrawal history for the life of your account plus 7 years for audit and fraud-prevention purposes. Login sessions, game history and chat logs are kept for 2 years. You can request deletion of non-essential data via Settings, but transaction records cannot be removed.
Minor breaches may result in a warning. Serious violations—fraud, money laundering, bonus abuse or account sharing—trigger immediate suspension pending investigation. If confirmed, we close the account permanently and forfeit any balance. You can appeal through support with evidence of an error within 30 days of closure.
No. The terms you agreed to at signup remain binding. However, we may update our terms for security, legal or operational reasons. If we make material changes, we notify you by email. You can review the current version in Settings anytime. Continued use of your account means acceptance of any updates.
