Frequently asked questions about legal terms
You provide your name, email, identity number and payment details. We verify your age and residency, encrypt your data and set up your wallet. Verification typically completes within minutes. Your account becomes live once you've confirmed your email and linked a payment method like DANA, OVO, GoPay or QRIS.
The complete terms and conditions are in your account settings under 'Legal' or downloadable as a PDF from our website. We also provide summaries of key policies in plain language. If anything is unclear, reach out to support and we'll explain it fully.
Go to your account settings, select 'Data & Privacy' and choose 'Request my data' or 'Update my details'. You can also email support with your request. We process data access requests within seven days and provide all records in a portable format.
Withdrawals are verified against your account balance, identity documents and linked payment method. If your withdrawal is flagged, support will contact you within 24 hours. Once cleared, funds reach your DANA, OVO, GoPay account or bank transfer within 24 hours.
We keep your account data for as long as you're a member and five years after closure for regulatory compliance. Transaction records and dispute evidence are retained indefinitely. You can request deletion of non-essential data at any time through your settings.
File a dispute through our support team with details of the transaction and your concern. We investigate within 48 hours, review account logs and payment records, and provide a full explanation with evidence. Disputes in Semarang, Makassar and other regions follow the same process.
Access depends on local law in your region. We operate where permitted and verify your location at sign-up and during login. If your region's law changes or restricts access, we'll notify you and help you manage your account accordingly.
